Last Updated: June 2026

Thank you for shopping with Zentopets.

We are committed to delivering your orders safely, reliably, and as quickly as possible. Please review our shipping policy below to understand how your order is processed, shipped, and delivered.

Order Processing

Order Cut-Off Time: 5:00 PM (Eastern Time)

Orders are processed within 1–3 business days after successful payment confirmation.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Shipping Destinations & Delivery Time

We currently ship to the following destination:

Shipping Destination: United States

Estimated Shipping/Transit Time: 7–12 Business Days

Total Estimated Delivery Time: 8–15 Business Days, including order processing.

Delivery times are estimates and may vary depending on carrier operations, weather conditions, holidays, or other circumstances beyond our control.

Shipping Costs

Shipping Fee: $4.99 for orders shipped anywhere within the United States.

We may occasionally offer free shipping promotions, which will be clearly stated on our website.

Order Tracking

Once your order has been shipped, you will receive an email containing:

• Your tracking number
• Shipping carrier information
• A link to track your package

Please allow 24–48 hours for tracking information to become available after shipment.

Shipping Delays

Although we strive to deliver every order on time, occasional delays may occur due to:

• Severe weather conditions
• Carrier delays
• High shipping volumes
• Customs inspections, if applicable
• Other unforeseen logistical circumstances

We appreciate your patience and will do our best to keep you informed if significant delays occur.

Customs, Duties & Taxes

Orders shipped outside the United States may be subject to customs duties, import taxes, or other local fees imposed by the destination country.

These charges, if applicable, are the responsibility of the customer.

Incorrect Shipping Address

Please carefully review your shipping address before placing your order.

Zentopets is not responsible for packages delivered to an incorrect address provided by the customer.

If you notice an error after placing your order, please contact us immediately. We will do our best to update the shipping information before your order is dispatched.

Lost or Damaged Packages

If your package is lost, damaged during transit, or marked as delivered but cannot be located, please contact us within 7 days of the estimated delivery date.

Our support team will work with the shipping carrier to investigate the issue and provide an appropriate resolution, which may include a replacement or refund when applicable.

Delivery Issues

If a package is returned to us because of an incorrect shipping address, refused delivery, or multiple unsuccessful delivery attempts, additional shipping charges may apply for reshipping the order.

Contact Us

If you have any questions regarding shipping or delivery, our customer support team is happy to assist you.

Zentopets

Support Email: support@zentopets.com

Contact: +1 (574) 241-6717

Business Address:
8375 Sultana Ave Unit 2
Fontana, CA 92335
United States

Thank you for choosing Zentopets. We appreciate your trust and look forward to serving your lawn, property maintenance, and outdoor equipment needs.