Q: How long does shipping take?
Answer: Orders are generally processed within 1–3 business days, Monday through Friday. After processing, estimated shipping and transit time is 7–12 business days within the United States. The total estimated delivery time is approximately 8–15 business days, including order processing.
Q: Do you provide order tracking?
Answer: Yes. Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking information.
Q: How can I track my order?
Answer: You can track your order through our Track Your Order page by entering your tracking number.
Q: What countries do you ship to?
Answer: We currently primarily serve customers throughout the United States.
Q: What payment methods do you accept?
Answer: We currently accept the following payment methods:
- Visa
- Mastercard
- Maestro
- American Express
- JCB
- Visa Electron
- Discover
- Other secure payment options displayed at checkout
All payments are processed securely through trusted third-party payment providers. We do not collect or store your complete credit card information.
Q: Is my payment information secure?
Answer: Absolutely. Transactions are encrypted and processed through secure payment gateways designed to help protect your payment and personal information.
Q: What is your return policy?
Answer: We offer a customer-friendly return policy for eligible products. Please review our Refund Policy for complete information regarding returns, exchanges, eligibility requirements, and applicable conditions.
Q: Can I cancel or modify my order?
Answer: If your order has not yet been processed or shipped, we may be able to assist with cancellations or modifications. Please contact our support team as soon as possible after placing your order. Once an order has been processed or shipped, cancellation or modification may no longer be possible.
Q: What should I do if I receive a damaged, defective, or incorrect item?
Answer: If you receive a damaged, defective, or incorrect product, please contact our support team within 7 days of delivery. Please provide your order number and clear photos or other relevant information about the issue so we can review it and work toward a resolution.
Q: Are your mowers and machines covered by a warranty?
Answer: Warranty coverage may vary depending on the product, manufacturer, and model. Please review the specific product listing or contact our support team before purchasing if you have questions about warranty coverage for a particular machine.
Q: Do you sell large and heavy-duty machines?
Answer: Yes. Zentopets offers a selection of lawn mowers, outdoor power equipment, and larger machines designed for residential, commercial, and property maintenance applications. Product specifications, dimensions, weight, and intended use vary by model, so please review the individual product listing before ordering.
Q: What types of equipment do you offer?
Answer: Our selection may include lawn mowers, riding mowers, zero-turn mowers, walk-behind mowers, commercial equipment, heavy-duty outdoor machines, replacement parts, and related accessories.
Q: How can I contact customer support?
Answer: You can reach our customer support team using the information below:
Email: support@zentopets.com
Phone: +1 (574) 241-6717
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM EST
Saturday: 10:00 AM – 4:00 PM EST
Sunday: Closed
We aim to respond to customer inquiries within 24–48 business hours.
Q: Why should I shop with Zentopets?
Answer: At Zentopets, our goal is to make it easier for customers to find practical and dependable equipment for lawn care, landscaping, and property maintenance. We focus on product selection, secure checkout, reliable order handling, and responsive customer support.
Q: Where is Zentopets located?
Answer: Our business address is:
Zentopets
8375 Sultana Ave Unit 2
Fontana, CA 92335
United States