Refund policy

Last Updated: June 2026

At Zentopets, we are committed to providing a secure and seamless shopping experience. This Payment Policy explains the payment methods we accept and how payments are processed when you place an order through our website.

Accepted Payment Methods

We currently accept the following payment methods:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • JCB
  • Visa Electron
  • Discover
  • Other secure payment options displayed at checkout

All payments are processed securely through trusted third-party payment providers. We do not collect or store your complete credit card information.

Payment Authorization

When you place an order, your selected payment method may be authorized and charged when your order is submitted.

By completing your purchase, you confirm that:

  • You are authorized to use the selected payment method.
  • The payment information provided is accurate and complete.
  • Sufficient funds or available credit are available to complete the transaction.

If payment cannot be successfully processed, your order may be delayed, placed on hold, or canceled.

Currency

All prices displayed on www.zentopets.com are listed in United States Dollars (USD) unless otherwise stated.

Payment Security

Your security is important to us.

Payment transactions are encrypted using secure technology and processed through payment gateways designed to meet applicable industry security standards.

Zentopets does not store or have access to your complete credit card information.

Failed or Declined Payments

If your payment is declined, we recommend that you:

  • Verify that your payment details are correct.
  • Confirm that your billing address matches the information associated with your payment method.
  • Contact your bank or card issuer if the issue continues.
  • Try another available payment method.

Orders with unsuccessful payments will not be processed until payment has been successfully completed.

Taxes

Applicable sales tax will be calculated and added during checkout where required by applicable laws and regulations.

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email containing information such as:

  • Your order number
  • Purchased products
  • Billing information
  • Shipping details

If you do not receive an order confirmation within a reasonable period, please check your spam or junk folder. You may also contact our support team for assistance.

Fraud Prevention

To protect our customers and business, Zentopets reserves the right to review, hold, or cancel any order that appears to involve:

  • Unauthorized payment methods
  • Fraudulent activity
  • Suspicious transactions
  • Abuse of promotional offers
  • Information that cannot be verified

We may contact you to verify certain order, billing, or payment information before processing an order.

Contact Us

If you have any questions regarding payments or billing, our support team is available to assist you.

Zentopets

Email: support@zentopets.com

Phone: +1 (574) 241-6717

Business Address:
8375 Sultana Ave Unit 2
Fontana, CA 92335
United States